SayingsAnecdotes
"Telling a Steve Jobs story": Silicon Valley's favorite topic of discussionIn 1998, Jobs decided that Airborne Logistics Services, a division of Airborne Express that maintained a parts warehouse for Apple in Grove City, Ohio, wasn’t delivering spare parts quickly enough. According to Jeff Cooke, who ran Apple’s customer-service department at the time, Jobs ordered him to find a replacement for ALS. When Cooke resisted, citing concerns that ALS would sue for breach of contract, he says Jobs told him that "there won’t be any lawsuit. Just tell them if they f--- with us, they’ll never get another f---ing dime from this company, ever," Cooke recalls. Jobs says he does not remember making the comment, but confirms that he was determined to drop ALS.
Sure enough, Apple became embroiled in a lawsuit with ALS, which was settled in mid-1999. Cooke resigned after just 100 days at Apple. "My stock options would be worth $10 million had I stayed, but I knew I couldn’t have stood it--and he’d have fired me anyway," says Cooke. If some of Jobs’s methods are distasteful, they do get results. After dumping ALS, Apple gave its spare-parts business to PC ServiceSource and demanded it slash the inventory by 75% in a matter of weeks, says former PC ServiceSource CEO Mark Hilz, now head of a Dallas real estate management company. "They got very, very, very results-oriented once Jobs got back there," says Hilz. "Under Steve Jobs, there’s zero tolerance for not performing."
Source:Fortune, Jul 31, 2000